Rank Math Contact info shortcode not showing my business name on the map

#407153
  • Resolved Ross

    2 years, 3 months ago

    Rank Math free

    Rank Math Contact info shortcode not showing my business name on the map. Just shows a street.
    How to make it to show my business exact iframe?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    2 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    I checked on my local installation and it is showing the business name on the map.

    Check the screenshot in the sensitive data section.

    Let us know if that is not the correct business name

    If it is correct, can you please remove the iframe completely, and add it again?

    Looking forward to helping you.

    Ross

    2 years, 3 months ago

    Rank Math free

    Hello, I think you didn’t understand me. On my website there is a rankmath contact info shortcode. That shortcode shows the business nap and also the iframe with a map. But that map is not showing the business name, just the street. How can I show on rankmath contact info map my business name. (The iframe that is on sensitive data) (website is also in sensitive data where you can see the iframe)

    This is what I see now: https://ibb.co/HHZ7QfB

    Jeremy

    2 years, 3 months ago

    Hello,

    Since we can’t replicate the issue from our end, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rank Math Contact info shortcode not showing my business name on the map’ is closed to new replies.