no search analytics

#407009
Viewing 6 replies - 1 through 6 (of 6 total)
  • Nigel
    Rank Math business

    Hello,

    Thank you for contacting Rank Math for help with your search traffic, and sorry for the inconvenience you have gone through.

    Please refer to the following guide to troubleshoot your Google account connection issues: https://rankmath.com/kb/zero-search-traffic-error/.

    Hope that helps. Please let us know if you have questions.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Its still not showing

    Anas
    Rank Math business

    Hello,

    Please check if cron jobs are working on your website or not, you can follow this guide to check that: https://rankmath.com/kb/analytics-issues/#num-2-check-the-cron-job

    In order to fetch the data correctly and consistently, you need to have the cron jobs working and enabled in your installation.

    If the cron jobs are working, please head over to your WordPress dashboard > Tools > Scheduled Actions > Pending, and check if there is a pending Scheduled Action:
    https://yourdomain.com/wp-admin/tools?page=action-scheduler&status=pending

    Run the rank_math/analytics/data_fetch scheduled action and wait for the data fetch to complete.
    scheduled

    You can check the progress at Rank Math > Analytics.

    Let us know if the issue persists.

    We are here to help you.

    Okay I have run this rank_math/analytics/data_fetch now but there are still no analytics to see

    Prabhat
    Rank Math agency

    Hello,

    Could you please share a screenshot of the Performance report for the last 30 days from your Google Search Console account so that we can get a deeper insight into the issue?

    You can use a tool like imgur.com to easily upload and share the screenshots link.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘no search analytics’ is closed to new replies.