Credits

Hello,

Thank you for contacting Rank Math support, and sorry for the unexpected delays and any inconvenience that might have been caused due to that.

Can you please ensure that your Rank Math plugin is currently in the latest version? If not, kindly update the plugin manually by following this guide: https://rankmath.com/kb/update-rank-math-manually/

After doing so, please reconnect your account under Rank Math > Dashboard > Help then head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

Let us know how that goes. Looking forward to helping you.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We have merged your accounts as requested.

Please check on your end if everything is working as expected.

Looking forward to helping you.

Hello,

We are super happy that we could help you with your issue.

Please do not hesitate to let us know if you need our assistance with anything else.

Thank you.