Problem With Sitemap

#4065
Viewing 14 replies - 1 through 14 (of 14 total)
  • Todd

    5 years, 7 months ago

    Rank Math free

    There must be some white-spaces before the XML Sitemap’s source code.

    blank sitemap

    This might be added by a blank line/space in your wp-config.php file or your theme’s functions.php file. If there is no such blank space in your wp-config.php or functions.php file, check for a plugin conflict using the Health Check plugin.

    Also, make sure your cache is disabled as it is highly likely that the cache is interfering with the working of Sitemap functionality of Rank Math.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Nicolae TV

    5 years, 7 months ago

    Rank Math free

    I add that black line, I disable all plugins and a use health check plugin and the problem is same

    Something is strange, because if i view that page in source mode, show me other sitemaps and i created posts for a test and that sitemap is updated.

    I see other problem, in that sitemap_index.xml i have 2 episodes-sitemap.xml

    • This reply was modified 5 years, 7 months ago by Nicolae TV.
    Nicolae TV

    5 years, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 7 months ago

    Rank Math pro

    Hi there,

    Thanks for the response.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Nicolae TV

    5 years, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 7 months ago

    Rank Math pro

    Hi there,

    Thanks for the follow up.

    There is some white space on the first line of your functions.php file that may be causing this issue, please clear the space shown below since I am unable to make changes to your theme files:
    IMG

    I hope this info helps.

    Nicolae TV

    5 years, 7 months ago

    Rank Math free

    Hello, i clear that space
    http://prntscr.com/nj6uf9

    Michael Davis

    5 years, 7 months ago

    Rank Math pro

    HI there,

    Thanks for the response.

    Please share some FTP access as well so that I can investigate this issue further.

    I am looking forward to helping you.

    Nicolae TV

    5 years, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Pratik

    5 years, 7 months ago

    Hello,

    I logged into your site and I removed empty spaces from wp-config.php, index.php and functions.php file. The Sitemap is now loading fine.

    PS: It looks like your site is infected with some virus. As soon as I activated TwentySeventeen Theme, some code got automatically added in its functions.php file. I’ve added the screenshot of the code which was added in functions.php file of TwentySeventeen theme. I also see this code in your active theme’s functions.php file. I would suggest you get this checked with the theme author or your developer as it could break other things as well.

    Hope that helps. Thank you.

    Nicolae TV

    5 years, 7 months ago

    Rank Math free

    Hi, thank you to help me to resolv that problem and identified the bad code. I delete that code and I think now all is working fine.

    I have a new question, i see in my sitemap, i have 2 sitemaps for episodes
    episodes-sitemap1.xml and episodes-sitemap2.xml

    http://prntscr.com/njjz7r

    Where is the problem ?

    Michael Davis

    5 years, 7 months ago

    Rank Math pro

    Hi there,

    Thanks for the follow up.

    Rank Math contains a setting to control the number of URLs that will be added on a single sitemap. When this limit is reached, the plugin will create an additional sitemap file for the new URLs.
    If you would not like multiple sitemaps for your episodes, please increase the value shown below by heading over to Rank Math > Sitemaps Settings > General:
    IMG

    I hope this info helps. Thank you.

    Nicolae TV

    5 years, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 7 months ago

    Rank Math pro

    Hi there,

    Thanks for the follow up.

    I am afraid that I could not find any data on the sensitive data section.
    Please let me know if you are still having this issue so that I can help further.

    Thank you.

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