sitemap is empty and i found no conflict

#405533
  • Hi,
    my sitemap link is blank. i cannot inspect it as there is no such option by clicking on the right botton, so I guess there is no content at all

    I installed Health Check Plugin and enabled Troubleshooting Mode
    I activated only Rank Math and sitemap is empty, even in Troubleshooting Mode with onlt Rank Math enabled.

    This is the sitemap link https://www.luciapalagi.it/sitemap_index.xml
    as you can see yourself the website https://www.luciapalagi.it/ is online with some page, so sitemap should be OK…

    Any suggestion?
    I use Rank Math on every website, also with this theme (TheGem) and I never experienced any issue with sitemaps.

    Thanks in advance

Viewing 6 replies - 1 through 6 (of 6 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    The issue is being caused by your theme TheGem. It is adding a script to the sitemap and that’s why it is returning an error:

    Please get in touch with the support of your theme and inform them about the issue. They will be able to help you fix this.

    Don’t hesitate to get in touch if you need any other assistance.

    Hi,
    thanks fot your reply. I’m using TheGem theme with RankMath on other websites and I never experienced any issue in sitemaps…
    I’ll get in touch with them and see what they answer.

    solved thanks

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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