Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The issue is being caused by your theme TheGem. It is adding a script to the sitemap and that’s why it is returning an error:
Please get in touch with the support of your theme and inform them about the issue. They will be able to help you fix this.
Don’t hesitate to get in touch if you need any other assistance.
Hi,
thanks fot your reply. I’m using TheGem theme with RankMath on other websites and I never experienced any issue in sitemaps…
I’ll get in touch with them and see what they answer.
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.