Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Since replicating the error is causing a crash in your website, we might also need your FTP access so we can revert your website back to a working state whenever we encounter that critical error again while troubleshooting the issue.
Also, can you please share your recent error logs so we can determine what’s causing the issue?
Looking forward to helping you on this one.
I can provide you access of team viewer.
Hello,
Unfortunately, our support scope does not extend to calls or screen-sharing sessions like team viewer applications.
You can get in touch with your web host for assistance and they will provide the FTP logins for your site.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have updated the details. Please check and let me know.
Hello,
I can check that there is a conflict between your child theme and our plugin. If you switch to the parent theme, your site is working fine with our plugin. There seems to be some function in your child theme that is causing the issue.
Can you please get in touch with your host to get the error log and share it with us so we can investigate this further?
Looking forward to helping you.
Hello,
The error log only includes the logs till Feb 2022. Please share the error log for the last couple of days so we can check this further.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
