blank sitemap page

#404459
  • Resolved Kelsey Siqveland
    Rank Math free

    Hi I did the troubleshooting guide for a blank page with no site code, cleared my cache, checked health plugin, and saved permalinks, but still stumped why my sitemap is blank here.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Please try adding this filter to your active theme’s functions.php:

    add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
    

    Once done, clear your website’s cache and check again.

    If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anas
    Rank Math business

    Hello,

    I logged in to your website, installed the Health Check plugin and checked for conflicts.

    The theme is conflicting with Rank Math, sitemap is working fine when the default theme is active.

    Check the screencast in the sensitive data section.

    Please get in touch with your theme provider and inform them about the issue as the issue is caused by the theme.

    Looking forward to helping you.

    thank you for confirming. Does everything else except the sitemap then work?

    Hello,

    As indicated by my colleague in his troubleshooting steps, addressing the conflict with your theme should fix the issue with your sitemap.

    Let us know how that goes. Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘blank sitemap page’ is closed to new replies.