meta box does not open in wordpress with newest elementor

#399732
  • Resolved Fashion Passion
    Rank Math free

    Hello, I have a social media site that is very intricate. It uses WordPress, Elementor, Elementor pro on a Buddyboss platform. My members post blogs and for the last year, we have edited them and done the SEO in the WordPress editor. Last night we update Elementor to the newest version and when we go to edit the blogs in the WordPress editor the rank math meta box does not open and the stats also do not show in the box in the upper right corner. If I edit with Elementor then the rank match does show up, but it makes things a whole lot harder and almost impossible than it was before this update. I would be willing to let you into the site, but I would ask that you change nothing as like I said it is a very intricate site and can blow up very easily. We have 9,000 members on the site and if it is shut down it would be catastrophic to our business. We do not have a staging site as problems with Elementor and the sheer size of the site have proved problematic and this is why we updated Elementor last night. If you prefer to enter it in a staging environment we hope to have that done in a day or so so just let me know. My email is d**@o********************

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  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    I installed the Health Check plugin and checked for conflict.

    The BuddyBoss App plugin is conflicting with Rank Math.

    Check the screencast in the sensitive data section.

    Please get in touch with the plugin team and inform them about the issue, they should be able to fix it.

    Looking forward to helping you.

    I advised the app folks and will let you know what they do. Thanks so much for your help with this. I truly appreciate it.

    Hello,

    I am glad that we could address the issue. Do let us know how it goes. We will keep this ticket open for you.

    In the meantime, please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘meta box does not open in wordpress with newest elementor’ is closed to new replies.