Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Would you mind checking whether the strip category base option is enabled via Rank Math > General Settings > WooCommerce:
The second issue is however not very clear, would you mind sharing some screenshots of the thumbnail issue?
Looking forward to helping you. Thank you.
Hello Mohammed Adel,
We might need to take a closer look at the settings. Include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I added the link login to Sensitive Data, Please check
Hello,
Thank you for contacting Rank Math today.
Your login page is asking for an authentication code that was sent to the email address associated with the account, did you use a personal email? Would you mind removing this verification step so that we can login?
Looking forward to helping you. Thank you.
Please try now,
Thank you
Hi,
I am getting this while trying to login:
Can you also please try to switch to Twenty Nineteen theme temporarily and see if that fixes the issue?
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
Thanks for the access.
Can we have your permission to deactivate your installed plugins to check whether the issue could be related to a conflict?
I am looking forward to helping you.
Ok No Problem.
But please don’t deactivate theme and WPML
Hello Mohammed Adel,
Seems like a compatibility issue between Rank Math and WPML Multilingual CMS.
We are taking a closer look and will get back to you very soon.
Appreciate your patience in this matter.
Hello Adel,
I just heard back from the dev. team.
We are aware of this issue and have fixed it internally. We will be releasing an update with a fix very soon.
For now, you can disable the SEO Meta Box on the product category pages when you want to add a thumbnail.
The update will come in a few days.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
