Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Yes, I’m using the latest version of all my plugins and the theme.
The thing is it worked fine at first, even for the posts that now say “SEO: Not available”. That’s why I’m wondering if something happened when I updated the Rank Math plugin a few days ago.
I’ve deactivated all plugins that I can (can’t do it for WPML, my translating plugin as that will mess up my site) and the issue seems to come from the Classic Editor plugin.
Hello,
Thanks for the reply.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I have updated the sensitive data as requested now.
Thank you!
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This reply was modified 4 years, 7 months ago by
Helena.
Hello,
Thank you for contacting Rank Math today.
I’ve logged in to your site but everything seems to be working as expected as shown below:
Could you please test this out from a different browser or an incognito window on your browser?
Looking forward to helping you. Thank you.
The problem is still there although not on all my posts. Just a few.
Can you check in the drafs the post called “25 platser att besöka i Östergötland”? It’s the first one in the drafts.
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This reply was modified 4 years, 7 months ago by Helena.
HI Helena,
Thanks for the follow up.
This seems to be related to the use of focus keywords that have special characters such as “Östergötland”.
I have submitted these findings to our dev team for closer investigation and we will be getting back to you in a short while.
We appreciate your patience. Thank you.
I have a published post where my focus keyword is “Clarion Hotel Arlanda” and it happens on that post as well.
It does seem to work well when I disabled the Classic Editor plugin though. For all those posts.
Thank you so much for looking into this! 🙂
Hi Helena,
1. Your website is taking ages to load for me. Your server resources might be too low.
2. Some of the pages in the backend stop loading midway suggesting a memory timeout issue.
3. On the posts where you are getting the not available issue, there is some HTML tag not closed properly. I can’t even switch to the Text tab on those posts:
You might want to consider switching to the Block Editor to get around this issue if you don’t know how to troubleshoot improper HTML usage issues.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
1) I’m aware of that, thanks for pointing it out. I’ve just upgraded my webhosting to a faster server.
2) A memory timeout issue, is that related to a slow server?
3) I hadn’t realized that, but you are correct. However, if I deactivate the RankMath plugin – the issue disappears and I can switch to the Text tab without any problems. Which is why I think it’s a MathRank problem? I’ve never had this issue before when I used Yoast SEO.
Hello,
Thank you for contacting Rank Math today.
2) A memory timeout issue, is that related to a slow server?
It is likely that you are using a memory intensive theme or one of your installed plugins is draining the available memory. It is always recommended to run only the essential plugins and thus you should disable some of your installed plugins if they are not adding any special functionality layer to your WP.
3). Switching the tab works for me but the behavior but with some lags. I can suggest that you manually disable plugins to isolate the plugin that is causing the problem.
Looking forward to helping you. Thank you.
Hi Michael,
1) I’ve done some troubleshooting and memory doesn’t seem to be the problem at all. But that’s not your problem anyway, but thanks for letting me know your thoughts.
2) I have disabled the plugins to isolate the problem and it’s Rank Math that seems to be the issue like I said before. When I disable Rank Math everything works fine with the tabs and everything. But doesn’t seem like we’re getting anywhere here so I might just switch back to Yoast if it keeps being a problem. Thank you anyway!
Hi Helena,
Thanks for the reply and sorry for inconvenience caused this far.
We would really love to help with this but the problem seems to be isolated to your hosting. If it is not too much to ask, could you please clone your site to a local server of a different hosting environment and let us know if this is still reported?
We are looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
