Hello,
Thank you for contacting the support and we regret the inconvenience caused.
We checked but were unable to locate the transaction. The only transaction we see in your account is from April 14, 2021. I’ve added that invoice in the sensitive data section of this ticket.
Could you please share a screenshot of the latest transaction with the transaction ID so that we can have a closer look?
You can share the screenshot using a tool like imgur.com.
Looking forward to helping you.
Thank you.
Hi
I got a notification from my bank that 59 USD was reserved on my card with a text saying FS *rankmath
I checked with the bank and they can’t stop the payment – they say it is real
I have received no invoice
Original text (in Danish)
Den 26.05 kl. 13.38 er der reserveret 59,00 USD til FS *rankmath på dit Visa Debit 0844. Venlig hilsen Jyske Bank Id:051P1562709
Hello,
Seems like you have another account with active subscription under m******@g******** email address.
Could you please check your inbox there? From what I see, renewal reminder and successful payment emails were getting sent.
Hope that helps.
Thank you.
Hi
That actually helped. It seemed we had a second active subscription, which now has been closed.
We don’t need the subscription – is there any chance that we can cancel it and get a refund?
Kind Regards and Thank you so much for solving the mystery
Elize
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
