subscription

#396270
  • Resolved br3n7

    3 years, 9 months ago

    Rank Math pro
    Content AI Starter

    I have an account on rankmath.com using email address b****@m***** linked to website mycobio.co.nz
    The trouble is, when I purchased the pro subscription I used b****@m************ here is the order reference RANKMATH210805-3540-32101 (on https://rankmathllc.onfastspring.com/account)

    It seems that the pro subscription is not linked to the website. It says no active subscriptions.

    Can these be merged somehow?

    Thanks

Viewing 1 replies (of 1 total)
  • Prabhat

    3 years, 9 months ago

    Rank Math agency

    Hello,

    Thank you for contacting the support.

    It seems like the subscription was purchased using the email address br3n7.********n**@g********

    However, we have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Hope this helps.

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘subscription’ is closed to new replies.