Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
For initial troubleshooting, please clear your website’s cache and try testing again the URL.
If the issue still persists, please check this link for more troubleshooting steps:
https://rankmath.com/kb/how-to-fix-either-name-or-item-name-should-be-specified-error/
Let us know how this goes.
Thank you.
Thank you. This did not work. As I am not using breadcrumbs, can I not just in some way disable this feature to get rid of the error?
Hello,
Please head over to Rank Math > General settings > Breadcrumbs > Disable Breadcrumbs function.
If it is already disabled, please share the affected URL with us in the sensitive data section so we can check.
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
Thanks for the reply.
I am not even allowed to uncheck the button: https://snipboard.io/Ml6aeW.jpg
I’ve added one of the URL’s in the sensitive data however it is the same for all subpages.
Hello,
There may be a firewall blocking our API that prevents you from saving the settings.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thank you. I’ve now updated.
Hello,
I tried to log in to your website but failed due to incorrect credentials. Please verify that the details provided in the sensitive data area are correct.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I checked your website and discovered that you are using the Astra theme. The breadcrumbs are controlled by the Astra theme settings.
I tried to disable the breadcrumbs as described in the guided provided by Astra theme: https://wpastra.com/docs/add-breadcrumbs-with-astra/#3.-with-rank-math-plugin. However the customizer would not load for me and gave an error. So instead, I added the code snippet below to your child theme functions.php file to force Astra to disable breadcrumbs:
//remove Rank Math breadcrumbs
add_action( 'after_setup_theme', 'remove_breadcrumbs_from_child_theme', 11 );
function remove_breadcrumbs_from_child_theme() {
// This will remove support for breadcrumbs
remove_theme_support( 'rank-math-breadcrumbs' );
}
If you need to use the theme customizer in future and encounter an error please contact Astra support as they may have a solution for this.
Hope that helps. Please let us know if you have questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
