Hello,
Thank you for contacting the support and we regret the inconvenience caused.
We checked and the transaction amount is US$22.80 (including the VAT). The purchase is 50 Content AI credits.
Please follow the link in the sensitive data section of this ticket to check the invoice.
Please re-check your bank’s statement and if the amount is actually £193.69, please share the transaction number and a screenshot so that we can investigate further.
You can share the screenshot using a tool like imgur.com.
Looking forward to hearing back from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
