Unable to save

#392938
  • Resolved Crawford Designworks

    3 years, 9 months ago

    Rank Math free

    Hi, I’m just trying the free version of Rank Math after being recommended it as a better option than Yoast so just wanting to trial it. I’ve set it up on a site I’m just completing but I am unable to save any of the SEO tags on a page.

    I followed your help guide, deactivated all plugin, activated default wordpress them and deactivated the firewall on the server. I also checked but there are no Javascript errors on the site.

    Is there anything else I can try that might be causing not being able to save at all?

    Thank you

    Luke

Viewing 1 replies (of 1 total)
  • Anas

    3 years, 9 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Wordfence is blocking the updateMeta route that is used to save the data.

    Check the screenshot in the sensitive data section.

    Please follow this guide and whitelist the routes in Wordfence:
    https://rankmath.com/kb/whitelist-rank-math-in-wordfence/

    I hope this helps. Looking forward to helping you.

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Unable to save’ is closed to new replies.