Also, not sure why it shows I’m a free user. I’m a subscriber to RankMath Pro. Maybe I’ve got more than one account??
Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
You have opened this ticket with a Free Rank Math account.
Can you please share the email you used to purchase the subscription?
You can add the email in the sensitive data section of this ticket.
However, to fix the sitemap issue, please follow these steps:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems that you have added an information in the Sensitive Data section but you have also marked this ticket as “Resolved”;
Do you still need our assistance regarding this issue?
Looking forward to helping you.
