Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
When attempting to purchase our subscription. Please ensure that the country shown in the top right corner of your screen when purchasing is referred to your actual location.
If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Also, please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Thank you, and looking forward to your update.
I checked with my bank they are saying your “subscription-based payments” is not complying with RBI Norms. So I tried Amazon pay as well.
Hello,
We can check that you have already purchased the PRO subscription. Please follow this guide to install and activate Rank Math PRO on your site: https://rankmath.com/kb/rank-math-pro-license-key/
Please don’t hesitate to get in touch in case you need any other assistance.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
