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Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

It seems like you purchased the plugin with some other email address

Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate it? You can add it in the sensitive data section.

It is completely secure, and only our support staff has access to that section.

Looking forward to helping you.

Thank you.

Hello,

We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.