Refund Request

I did not receive the email before the renewal since I was out of town at the time and did not have access to a computer. I got a text alert on my phone telling me about the charge from my bank and to be honest, I was not budgeting for the charge. My wife has a very important medical test coming up next week that is going to cost a significant amount and I was counting on the money I had in my checking account to be there to cover the cost of the medical test. While it may not be standard procedure to refund renewals, the renewal was just made today. If you or a supervisor or something could see if a one time exception could be made just this once, you have no idea how much it would mean to me. We have been having a difficult time lately with our finances. We both work for a school system full time and the school district recently moved to a new payroll system and many employees including myself have been experiencing errors in our paychecks. Some people were not paid their full amount, and some employees didn’t even get a paycheck at all. While I realize this may not be your company’s fault, it does put us at a hardship especially this month.