Hello,
Thank you for contacting the support and we regret the inconvenience caused.
We checked and were able to locate your Business subscription on the email address tr***@fir******ars.com.au. However, the account with which you’ve posted this ticket is a free Rank Math account linked to the other email address you mentioned fir******a**@g********.
If you wish to get both your accounts merged, please let us know your preferred email address.
Regarding the issue with Content AI, could you please share the error log with us?
Having an error log will help us determine what is causing the issue on your website.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
We really look forward to helping you.
Hi Prabhat,
Please yes I do require a merge as Rank Math is actually not working because it should have been bought under t****@f******************. And at the moment it shows no AI credits to which I should have just under 200 credits.
Thanks mate. Look forward to fixing this issue and maybe then Rank Math will work properly for Firmin Cigars.
Best regards,
Trent Firmin
CEO
Hello,
We have merged your accounts as requested. Please head over to your WP Dashboard > Rank Math > Dashboard > Help and disconnect & reconnect your Rank Math account.
After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
And can you please confirm if the issue with the Content AI is fixed? If not, please share the error log with us so we can assist you further.
Looking forward to helping you.
Hello Jaideep,
Ok so I have reconnected and still no credits are showing up re AI. Therefore, something has not been done correctly, please check again, I only want correspondance emails to t****@f***************
but the actual website: firmincigars.com.au.
I have been busy updating over 1000 product SEO and still going so I would like to see where I stand once your end has been fixed.
Is there a reason why this is so difficult? Not sure how long this problem has been ongoing but since I first joined up. Not sure if I will subscribe again as the set up has been on going.
Hello,
I have merged all your accounts to t****@f******************. Please reconnect your Rank Math account again and you should be able to use the AI credits on the connected sites.
Let us know how that goes. Looking forward to your update.
Thanks.
Yes hello, I am now writing once again as my AI credits went from 198 to now 122 since change over, I am not happy with Rank Math and as such I would now ask for a complete refund.
I am trying to run a business and do not have days and months to follow up everything you do, because its not done correctly.
I can’t understand why you let your customers down like this, Rank Math I think is the plugin with the most problems and lack of understanding of your customer needs.
I will clearly be writing a reveiw too. Await your reply.
Trent
Hello,
I can check that your account has 125 AI credits that we offer in the Business Subscription. https://rankmath.com/pricing/
With the Free plugin’s credits, you have a total of 130 credits and you have used 8 credits that’s why it is showing 122 credits on your site.
Please check and let us know if you need any other assistance.
Thanks.
Yes and I actually purchased some when you first started… I am looking at Yoast now..
Hello,
Can you please share the receipt from the FastSpring account of your purchase or the email address that you used to purchase the credits as they are not in the three emails that you have already shared?
We understand the inconvenience this must have been caused you but if you can share the receipt we will able to transfer your purchase to this account.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
