fatal error

#388871
  • Resolved Kimberly Starr

    3 years, 10 months ago

    Rank Math free

    hello! I’ve got RankMath on multiple sites (or I did until this error came up). WordPress sent me this automated email on ALL of the sites.

    Here’s the email from one of them pasted in the sensitive data section.

    The front end of my sites is functional; however, I could not get into the backend at all. I had to delete RankMath entirely from my CPanel file manager. I otherwise like your product, but if it’s not functional then that’s a bit of a problem. I’d love to get it back working, as it’s been my favorite SEO plugin to date.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    3 years, 10 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Kimberly Starr

    3 years, 10 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Miguel

    3 years, 9 months ago

    Hello,

    We logged in to your website and noticed that the Rank Math plugin is active and working correctly on the website.

    Usually, the E_ERROR is caused by corrupt plugin files and simply reinstalling the plugin fixes the issue.

    In case this happens consistently after an update or when you make a particular change do let us know and we’ll debug the situation further.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘fatal error’ is closed to new replies.