Downgrade plan and Refund Request

#386314
  • Resolved Kelly
    Rank Math free

    Hello, I recently upgraded to RankMath Pro but we’re changing our hosting platform and will no longer be with WordPress. I would like to downgrade my plan, turn off auto renew, and get a refund for the remaining months, please.

    Thank you

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  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.

    Of course, we’re very sorry to see you go.

    We would much appreciate any feedback you have to offer.

Viewing 1 replies (of 1 total)

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