Snippet edits don’t save

#386308
  • On my latest of many posts, the Edit Snippet Titles and Descriptions don’t save; neither does the Focus Keyword. I installed and tried the Site Health plugin but that didn’t help. Rank Math was the first plugin I activated (after Site Health, of course) and the problem persisted. This is the site:
    https://boardsafedocks.com/

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Please check your browser console for script errors when you save your pages/posts.

    If you see an error containing “updateMeta”, then your server must be blocking Rank Math’s API. Please refer to this guide to fix it: https://rankmath.com/kb/meta-data-not-saving/#firewall

    Let us know how that goes. Looking forward to helping you.

    Hi Jeremy! Thanks for the reply. Our tech guy will look into it. We use Sucuri, and it occasionally wreaks havoc with simple posts. I think that may be the culprit. I’ll let you know what happens.

    Hello,

    Sure, let us know how this goes.

    Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Snippet edits don’t save’ is closed to new replies.