-
when i try to edit my post on wordpress using rank math seo the meta box isnt showing up and when i try using elementor i can’t click on the seo option. it doesn’t seem like most of the plugin is working the only thing i see is that i can update my keyword before clicking on the post but that’s about it not even a seo score pops up
-
Hi there,
Thanks for the reply.
Is it an option to update to the latest WP version if you are running an older copy?
We would also be happy to help with the investigation if you can share some temporary admin access to your site.
You can do this by editing the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Thank you for contacting Rank Math today.
Everything seems to be working as expected on your site. Here are some screenshots:
It is likely that the issue is related to a browser conflict. Please check if the issue can be reproduced on a different browser.
Looking forward to helping you. Thank you.
The ticket ‘metabox not showing up at all’ is closed to new replies.