Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Can you please further explain the issue in detail? Which part of Rank Math isn’t loading on your homepage? Are you referring to the schema structure or the meta elements?
Looking forward to helping you on this one.
Hi Jeremy, so it’s basically not loading the sidebar where I can choose the Focus Keyword, edit snippet etc. but that sidebar loads on other pages. Do you need access to the backend to look into it? If so I can setup a username/password for you.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I logged into your website’s admin area and found that there’s a conflict between the “Fluent Forms” and “Oxygen” builder. If both of these are enabled, they restrict the loading of the SEO Meta Box of Rank Math.
Please have a look at the screencast in the sensitive data section of this ticket.
Please get in touch with the devs of those plugins as they might already have a solution for the issue and they would be in a better position to assist you.
Hope this helps.
Thank you.
Got it, will do. Thanks for your help!
Hello,
If you have any questions in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
