Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Please share the affected URL that contains the 5xx error. You may also share a screenshot of the affected URLs here.
Looking forward to helping you on this one.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I checked the affected URLs and they don’t seem to return a 5xx error.
However, 5xx errors are usually caused due to server misconfiguration or other server issues.
Could you please share the error log with us?
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debug mode in WordPress to get the error log
https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/
Or you can ask your web host and they should be able to help you locate the log files.
Please also ask if your website’s PHP values are not too low to handle the processes. Here’s a list of recommended PHP values for your reference:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
Looking forward to helping you.
Hello Jeremy,
As per your suggestion, We’re increasing PHP value with the help of a hosting provider. And hosting team done that work.
Below Values Are Increase:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
Hello,
As requested in my colleague’s reply, please also share the error logs with us so that we can see what is causing the issue on the pages.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
