Cannot connect to Google

#384966
  • Resolved Hugh Pierson

    3 years, 10 months ago

    Rank Math pro
    Content AI Starter

    I like this plugin, but the inability to connect to Google analytics is a deal-breaker. I have read all your docs on the subject, deactivated the firewall, used different browsers, etc.

    I have disconnected and reconnected dozens of times. I get no profiles in the drop-down, no account to select. No offer to create a new property.

    My analytics account is correct and has both UA and GA4 properties.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    3 years, 10 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    The UA property should show in the dropdown when connecting to your GSC/GA account. Could you please confirm that you have accepted all permissions when connecting your Google account?

    As for the GA4 property, the GA4 support isn’t available in our stable version. We however have recently introduced the GA4 API support in our plugin in the latest Beta release:
    https://rankmath.com/changelog/beta/

    If you wanted to use GA4 on your site, you can update the plugin to the latest beta version. You can follow this guide to enable beta updates:
    https://rankmath.com/kb/version-control/#beta-updates

    I hope that helps.

    Thank you.

    Hugh Pierson

    3 years, 10 months ago

    Rank Math pro
    Content AI Starter

    Thank you for the quick response!

    I was able to resolve this issue by deactivating my caching plug-in (W3 Total Cache). So, not your issue. It would, however, be great if you could add a tip about content caching causing an issue on the web page you link to for folks having problems.

    I understand GA4 is not ready yet, but I do have both enabled. Thank you for the reminder.

    Jeremy

    3 years, 10 months ago

    Hello,

    We are glad that we could address your concern and we are happy that you have resolved it.

    We have noted your input with regard to caching. Let us know if you experience this type of issue again. We are here to help you.

    With that said, please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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