Wrong page displayed when RankMath activated

#384643
  • Resolved Chris Blair

    3 years, 10 months ago

    Rank Math free

    Hi,
    I have discovered a conflict between RankMath and one of my website pages.

    The page I have created is https://www.5dl.co.uk/5dl/

    However, with RankMath activated whenever I try to view that particular page I am presented with https://www.5dl.co.uk/5dl-category/

    Clearly the URLs are quite different, and so is the content. The content from the original page I created is replaced with Blog posts.

    Other than detect the issue with RankMath I am unable to isolate exactly what is causing this issue and how to resolve it.

    Hoping you can help me in this issue

    Chris Blair

Viewing 4 replies - 1 through 4 (of 4 total)
  • Prabhat

    3 years, 10 months ago

    Rank Math agency

    Hello,

    Thank you for contacting the support and we regret the inconvenience caused.

    At the moment, it seems like you’ve disabled Rank Math and the /5dl-category/ page is returning a 404 error.

    Could you confirm when Rank Math is enabled, the above URL still returns a 404 or presents the content of the /5dl/ page?

    As an initial troubleshooting step, please follow this guide and see if this is caused by a redirection in place: https://rankmath.com/kb/solving-redirection-issues-using-rank-math-seo/#redirection-debug

    Looking forward to hearing back from you.

    Thank you.

    Chris Blair

    3 years, 10 months ago

    Rank Math free

    Hello Prabhat,
    Thank you for getting back to me. I have no activated RankMath. By way of a comparison, if you also look at https://www.5dl.co.uk/1dl/ you will see a page very similar to that which is not being presented correctly. I am not very technical but will have a go at the initial troubleshooting step.

    Warm Regards

    Chris

    Chris Blair

    3 years, 10 months ago

    Rank Math free

    Hello Prabhat,
    I managed to follow the guide and discovered that there were 3 redirects in play for that particular page – why, I have no idea. I deleted all of them and the issue is now resolved. The page renders exactly as it should. You pointed me in the right direction and I am greatful for that. Thank you.

    Warm Regards

    Chris

    Prabhat

    3 years, 10 months ago

    Rank Math agency

    Hello,

    We are super happy that we could address your concern. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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