Hello,
Thank you for contacting the support and we regret the inconvenience caused.
Could you confirm if your client is using a firewall? If yes, please whitelist this route and see if that fixes the issue: /wp-json/rankmath/v1/updateMeta
If the issue persists, please follow this guide and see if that helps:
https://rankmath.com/kb/meta-data-not-saving/
Let us know how that goes.
Thank you.
hello,
Thank you for the quick reply.
I checked my WordFence plugin and i did like you said but the problem style the same.
I can adding a Meta Description, Focus Keyword, and SEO Title to my posts and pages but i can’t do it for my products ( i’m using woocommerce).
I also followed this guide helps:https://rankmath.com/kb/meta-data-not-saving/ and yet nothing changes.
Thank you
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I logged into your website’s admin area but was unable to replicate the issue. As you do not have any posts, I tested on multiple pages but the data seems to be saving properly. Please have a look at the screencast in the sensitive data section of this ticket.
If there’s a specific page where you’re facing the issue, please share its URL and we will investigate further.
Looking forward to hearing back from you.
Thank you.
Hello
Please try to add keywords and seo description to my product that where I find issues
Thank you
Hello,
I logged into your website’s admin area and was able to replicate the issue on the product pages. Upon investigating, I found that the plugin “WooCommerce Product Attachment” is conflicting and causing the issue. Please have a look at the screencast in the sensitive data section of this ticket.
Please get in touch with the devs of that plugin as they might already have a solution for the issue and they would be in a better position to assist you.
Hope that helps.
Thank you.
thank you, i will contact them
cheers!
Hello,
Please do let us know how that goes.
In the meantime, please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello Prabhat,
I got in touch with the devs of “WooCommerce Product Attachment” and they fixed the problem, i’m very grateful for your help. Thank you.
Best regards
Hello,
We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
