Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Can you please share the error log when the issue happened?
Having an error log will help us determine what caused the error on your website.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Looking forward to helping you.
Thank you.
i had to remove the plugin as it was causing critical error, will it be possible for you to install the plugin and setup API for me?
i will be happy to share login details with you in private email or chat
Hello,
Please try to set up the Instant Indexing again and ensure that you have followed every step.
https://rankmath.com/kb/how-to-use-indexnow/
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
You can check my website as its working fine other than rank math issue.
Hello,
Please share the error log so we can determine what is causing the critical error.
Also, please delete the Instant Indexing plugin, install it again and configure the plugin:
https://rankmath.com/blog/google-indexing-api/
This is a tried and tested method and we are certain these instructions work. It is possible that you missed a step or incorrectly chose some option.
We would request you to go through the steps once again.
I hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
