Rank Math issue

#379841
  • Resolved Ao Data Cloud

    3 years, 10 months ago

    Rank Math free

    We’re having trouble activating the rank math plugin. We show Apache errors;

    aodatacloud.es [Wed Apr 20 18:52:23.380335 2022] [fastcgi:error] [pid 43900:tid 139690900440832] [client 212.81.157.8:49532] FastCGI: server “/home/clients/d5edf949c60f92b73cd724c357498dd8/.config/apache/aodatacloud.es/.fpm/php5.external” stderr: #2 /home/clients/d5edf949c60f92b73cd724c357498dd8/sites/aodatacloud.es/wp-content/plugins/seo-by-rank-math/vendor…key ‘PRIMARY’ in /home/clients/d5edf949c60f92b73cd724c357498dd8/sites/aodatacloud.es/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44, referer https://aodatacloud.es/resultados-de-negocio/acelere-la-modernizacion-de-su-negocio/
    aodatacloud.es [Wed Apr 20 18:52:23.380003 2022] [-:error] [pid 43900:tid 139690900440832] [client 212.81.157.8:49532] FastCGI: server “/home/clients/d5edf949c60f92b73cd724c357498dd8/.config/apache/aodatacloud.es/.fpm/php5.external” stderr: #1 /home/clients/d5edf949c60f92b73cd724c357498dd8/sites/aodatacloud.es/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action)), referer https://aodatacloud.es/resultados-de-negocio/acelere-la-modernizacion-de-su-negocio/
    aodatacloud.es [Wed Apr 20 18:52:23.380001 2022] [-:error] [pid 43900:tid 139690900440832] [client 212.81.157.8:49532] FastCGI: server “/home/clients/d5edf949c60f92b73cd724c357498dd8/.config/apache/aodatacloud.es/.fpm/php5.external” stderr: #0 /home/clients/d5edf949c60f92b73cd724c357498dd8/sites/aodatacloud.es/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL), referer https://aodatacloud.es/resultados-de-negocio/acelere-la-modernizacion-de-su-negocio/
    aodatacloud.es [Wed Apr 20 18:52:23.379998 2022] [-:error] [pid 43900:tid 139690900440832] [client 212.81.157.8:49532] FastCGI: server “/home/clients/d5edf949c60f92b73cd724c357498dd8/.config/apache/aodatacloud.es/.fpm/php5.external” stderr: Stack trace:, referer https://aodatacloud.es/resultados-de-negocio/acelere-la-modernizacion-de-su-negocio/
    aodatacloud.es [Wed Apr 20 18:52:23.379996 2022] [-:error] [pid 43900:tid 139690900440832] [client 212.81.157.8:49532] FastCGI: server “/home/clients/d5edf949c60f92b73cd724c357498dd8/.config/apache/aodatacloud.es/.fpm/php5.external” stderr: age: PHP Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: Duplicate entry ‘0’ for key ‘PRIMARY’ in /home/clients/d5edf949c60f92b73cd724c357498dd8/sites/aodatacloud.es/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44, referer https://aodatacloud.es/resultados-de-negocio/acelere-la-modernizacion-de-su-negocio/

Viewing 1 replies (of 1 total)
  • Jeremy

    3 years, 10 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Please follow these steps:

    1. Please follow the steps from this KB guide to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:
    https://i.rankmath.com/KStFug

    Please clear all the cache, including the server after following the above process and that should resolve the issue.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

Viewing 1 replies (of 1 total)

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