Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
We have not received a similar case with the latest version of Rank Math and Divi recently.
For initial troubleshooting, could you please check if there are some PHP values that are too low and which you should increase? Please get in touch with your web host and ask them to set the following values:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
Once done, clear your website’s cache and check again.
Let us know how this goes.
Thank you.
Hi Reinelle,
Right, so PHP version: 7.4
All the values you’ve sent have been met/exceeded, so that should not be a problem.
The browser cache has been cleared, even tried on a different computer, still happens.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I logged into your website’s admin area and was able to replicate the issue. When Rank Math is enabled, there’s an error 500 reported in the browser’s console. You can have a look at the screencast in the sensitive data section of this ticket.
I did some troubleshooting but the issue persists.
Can you please share the error log with us?
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Looking forward to helping you.
Hi,
I have added the bit of code to my wp-config.php file. So I am assuming you guys are going to do further testing, then let me know when you need the debug file? You should still have access to the site.
Of course, there will be no errors in there yet? Or would you like me to replicate the problem for the error log to fill up?
Please do let me know.
Looking forward to hearing back from you guys.
Hello,
The 500 error is a server error so this should populate the server error log provided that you have the PHP error logging enabled.
Please check the latest entries for the server error log and share the messages related to Rank Math with us so we can pinpoint the exact issue.
If you are not sure about this error logging please get in touch with your hosting provider and ask them to either enable that or share the current one if that’s already enabled.
Looking forward to hearing back from you.
Hi,
So I have added the code to the wp-config.php file as Prabhat had me do via this link: https://wordpress.org/support/article/debugging-in-wordpress/.
However, there is no debug log file here yet, checked everywhere. (On the cPanel).
Hello,
The 500 errors are server errors and as such most of them won’t even appear on the WordPress error log.
As we mentioned before, you would need to enable the PHP and server error log and check the related server error log: https://support.rankmath.com/ticket/rankmath-divi-bug/?view=all#post-380837
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
Hi guys,
Okay, so I realised something interesting.
I had other problems on the website (unrelated to this post) – which I then figured out was EWWW Image Optimizer.
When I disabled this plugin, (and still had RankMath) active, all of a sudden, the problem above seemed to have vanished.
So it would seem something happened between Rank Math and EWWW Optimizer.
I have moved on to disable EWWW and have emailed their support and I am waiting on a resolution.
Hello,
Thank you for informing us about the conflict. Sorry for the unexpected delay and any inconvenience that might have been caused due to that.
Since you have already contacted the support of EWWW Optimizer, please wait for their response as they will be able to figure out the cause of the conflict and fix it.
Let us know how that goes. Don’t hesitate to get in touch in case you need any other assistance.
