Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
The access that you shared is limited.
Please provide admin-level access so we can check further.
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Was anyone able to take a look at this?
Hello,
Sorry for the delay.
It seems like you removed the WordPress login details from the sensitive data section.
We were able to access the cPanel.
However, to fix the issue, we would need your WordPress login details.
Please add the WordPress login link, username, and password in the sensitive data section.
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The access that you shared is limited.
Check screenshot in the sensitive data section.
Please provide admin-level access so we can check further.
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello are you able to again access please.
Hello,
We were able to log in to your website.
I tried to check the issue, but all the plugins are currently disabled on your website.
Can you please enable the required plugins and report back so we can check further?
Also, Instant Indexing is now returning a 500 error. 5xx errors are usually caused due to server misconfiguration or other server issues.
Can you please share the website error log with us?
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Looking forward to helping you.
Hello thanks for checking I disabled all the plugins but Rankmath for your testing purpose only. I understand the Plugin is returning 500 error but based my my server logs checking the error bug file on my server I’m getting an 403 forbidden error.
this is the error my error log from wordpress is giving.
<meta charset=utf-8>
<meta name=viewport content=”initial-scale=1, minimum-scale=1, width=device-width”>
<title>Error 403 (Forbidden)!!1</title>
<style>
*{margin:0;padding:0}html,code{font:15px/22px arial,sans-serif}html{background:#fff;color:#222;padding:15px}body{margin:7% auto 0;max-width:390px;min-height:180px;padding:30px 0 15px}* > body{background:url(//www.google.com/images/errors/robot.png) 100% 5px no-repeat;padding-right:205px}p{margin:11px 0 22px;overflow:hidden}ins{color:#777;text-decoration:none}a img{border:0}@media screen and (max-width:772px){body{background:none;margin-top:0;max-width:none;padding-right:0}}#logo{background:url(//www.google.com/images/branding/googlelogo/1x/googlelogo_color_150x54dp.png) no-repeat;margin-left:-5px}@media only screen and (min-resolution:192dpi){#logo{background:url(//www.google.com/images/branding/googlelogo/2x/googlelogo_color_150x54dp.png) no-repeat 0% 0%/100% 100%;-moz-border-image in /home/brain2gain/public_html/wp-content/plugins/fast-indexing-api/vendor/google/apiclient/src/Http/REST.php on line 128
this is rankmath error code
{
“readyState”: 4,
“responseText”: “<p>There has been a critical error on this website.</p><p>Learn more about troubleshooting WordPress.</p>”,
“status”: 500,
“statusText”: “error”
}
My hosting company has tested my server and reported no problems in recourses. This request may need to be passed to a senior tech for rank math.
This support freaking sucks!!!! its takes hours and days for a reply no help 1 look at server and said it cant be fixed. Wow now I have to wait another 40hrs for a reply give me a break.
Hello,
We are really sorry for the delay and inconvenience caused.
To check what is causing the 500 error, we need to check the PHP error log.
You can follow the steps illustrated here and see if that fixes the 403 error:
https://rankmath.com/blog/google-indexing-api/#num-6-2-403-permission-denied-failed-to-verify-the-url-ownership
Please share the WordPress login details again with admin rights and also add the FTP login details in the sensitive data section.
We look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
