billing wrong card charged!

#377570
  • Resolved Chris Gallagher

    3 years, 10 months ago

    Rank Math free

    Hi you charged an old card from my ex business partner who is playing merry hell about this. I tried to remove this card a few weeks ago but it would not let me, I need to change my subscription to monthly in my details – can i have that transaction refunded please to his card? Its causing me some severe issues and i did not realize that the subscription would aromatically renew!

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  • Prabhat

    3 years, 10 months ago

    Rank Math agency

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like the subscription was purchased/renewed on the account with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    RankBot

    3 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

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The ticket ‘billing wrong card charged!’ is closed to new replies.