Snippet updates not saving

#377160
  • Resolved Billy Suratt
    Rank Math free

    For some reason, editing the Rank Math snippet info on a specific imported post has started failing. It worked initially, but then quit working upon further editing. It appears updateMeta is being blocked, but I can’t figure out why. The problem also doesn’t seem to be affecting other posts.

    I thought NinjaFirewall was probably blocking it, but that doesn’t appear to be the case after reviewing the firewall log. Disabling the firewall does not resolve the issue. Disabling every plugin does not resolve the issue. See Sensitive Data for more details.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Problem remains unresolved.

    Nigel
    Rank Math business

    Hello,

    Thank you for contacting Rank Math for help with your post meta not updating.

    Could you please try temporarily replacing your .htaccess settings with the default WordPress .htaccess settings:

    
    # BEGIN WordPress
    
    RewriteEngine On
    RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    
    # END WordPress
    

    If that fixes the issue then you’ll need to review your .htaccess settings.

    Hope that helps. Please let us know if you have questions.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reverting htaccess to the WP default had no effect on the issue.

    Hello,

    Are you using Dreamhost as your hosting provider? We ask this because that is one of the very few hosts that use the status code 418 on their request when they are blocked via a firewall and that’s what is happening on your website at the moment.

    Here’s more information about the issue: https://help.dreamhost.com/hc/en-us/articles/215947927-How-do-I-enable-Extra-Web-Security-for-my-website-

    If you are indeed using Dreamhost please get in touch with them about this situation as they will be able to assist further.

    Don’t hesitate to get in touch if you have any other questions.

    Good call, Jaideep! Turning off mod_securityfixed the problem.

    Anas
    Rank Math business

    Hello,

    We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Snippet updates not saving’ is closed to new replies.