RankMath is not linked to WordPress and Bing is not crawling the site.

#377060
  • Resolved Lk
    Rank Math free

    In the Rankmath dashboard, it is showing connected. But not linked completely on wordpress. Not getting SEO analysis score (always showing link your account to rankmath) and not able to connect search console.
    Website is also not getting crawl by Bing.

Viewing 15 replies - 1 through 15 (of 21 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

    Then, try connecting to the Search Console.

    For the Bing issue, please add the website URL in the sensitive data section so we can check.

    We look forward to helping you.

    Lk
    Rank Math free

    I have tried to connect it, but when I put login credential it took me to the Homepage on my site. Can I share screenshot

    Hello,

    Please upload your screenshots to this tool https://imgbb.com/ and share the URL here so we can further help you with the issue.

    Looking forward to helping you on this one.

    Lk
    Rank Math free


    Check the screenshot. In RankMath it is showing connected but in WordPress it is not.

    Hello,

    You didn’t seem to add the screenshot you mentioned. Can you please send the URL of your screenshot here so we can take a closer look at the issue?

    Looking forward to helping you on this one.

    Lk
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/

    When you go into WordPress Dashboard > Settings > General, do the “WordPress Address” and “Site Address” have the same setup? Meaning that both have either the www or not. They should be matching and not have a mismatch.
    null

    If the configuration of the WordPress and Site Address is correct and the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Lk
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Lk
    Rank Math free

    Configuration of the WordPress and Site Address is correct, you can check…

    Hello,

    I am trying to access your admin dashboard but I was greeted with an “Access denied” error.

    If you are using a geo-blocking, please temporarily unblock the country Portugal, India and the Philippines so we can further investigate the issue.

    Looking forward to helping you on this one.

    Lk
    Rank Math free

    I have disabled the geo-blocking for the country that you have said.

    Anas
    Rank Math business

    Hello,

    The access that you shared is limited.
    Check the screenshot in the sensitive data section.

    Please provide admin-level access so we can check further.

    We look forward to helping you.

    Lk
    Rank Math free

    I have changed the access to admin level. Please check the issue…

    Lk
    Rank Math free

    I have changed the access to admin level. Please check the issue…

    Hello,

    I was able to replicate the issue.

    We would like to further debug the issue by checking your site’s .htaccess. Can you please provide an FTP access for that?

    Looking forward to helping you on this one.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 21 total)

The ticket ‘RankMath is not linked to WordPress and Bing is not crawling the site.’ is closed to new replies.