Edit* My subscription has updated but still billed twice.
Hello,
Thank you for contacting the support and we regret the inconvenience caused.
We checked and were able to locate the double purchase in your account.
Could you confirm if you would like to get a refund for one of the purchases or you would like to get that purchase added for the next year so that you’ll not have to renew the subscription next year?
Looking forward to hearing back from you.
Thank you.
Please could you refund the second purchase.
Thanks
Phil
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope this helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
