No more new logs after cleaning 404 log once

#376018
  • Resolved IAM MAMA
    Rank Math free

    Hi Rank Math,

    I have cleared the 404 log after my first fix. I wanted to collect new data to see the latest 404 issues.

    After cleaning the existing 404 log, no more new records are available.

    I wonder how i can fix it?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please confirm if this is the option you have used to clear the 404 logs?
    https://rankmath.com/kb/rank-math-status-and-tools/#delete-404-monitor-log

    If so, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Hi,
    I clear the log with this button(as show in the image below):
    https://ibb.co/6yy3Yhp

    Anas
    Rank Math business

    Hello,

    Can you please share the login details by following the instructions above so we can check?

    We look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘No more new logs after cleaning 404 log once’ is closed to new replies.