Not updating to pro

#374647
  • Resolved Kevin

    3 years, 11 months ago

    Rank Math free

    I purchased PRO (Order Reference: RANKMATH211130-2013-59439) but have not received any means of updating my account and it will not update through my wordpress. How can I get this to work again?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jaideep Asrani

    3 years, 11 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The subscription you mentioned is associated with the email address we shared in the sensitive data section.

    Would you want us to merge the accounts under a single email address? If so what is the preferred one?

    Looking forward to helping you.​​​​

    Kevin

    3 years, 10 months ago

    Rank Math free

    I have two email addresses, [email addresses moved to the sensitive data section]. I dont really care which one you use, so long as I can get my account to start working. How do I go about doing that? Which was my previous account connected to?

    Prabhat

    3 years, 10 months ago

    Rank Math agency

    Hello,

    The account with which you’ve posted this ticket is linked to the email address ke***@ca****.com.

    We have merged your accounts under the above email adddress.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Hope this helps.

    Thank you.

    RankBot

    3 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Not updating to pro’ is closed to new replies.