Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Don’t hesitate to get in touch if you have any other questions.
Hello Miguel
So it looks now that I don’t have any access to PRO now, thought onl the double chargin will be refund.
Igor
Hello,
Could you please share your Paypal email address so that we can have a look at the subscription?
Looking forward to helping you.
Thank you.
Hi there
Both payments were refunded, so I bought it again. Solved.
Thank you
Igor
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
Thank you.
