Sitemap blank

#373945
  • Resolved Miettim
    Rank Math free

    Hello, i just realised my websites sitemap is blank.

    XML validator gives me this error: Incorrect http header content-type: “text/html; charset=UTF-8” (expected: “application/xml”)

    I’ve tried to flush the sitemap cache atleast 10 times with the instructions.

    Sitemap is excluded in the caching plugin settings.

    I added this line to my functions.php add_filter( ‘rank_math/sitemap/enable_caching’, ‘__return_false’);

    Also source code is empty. What more i can do?

Viewing 11 replies - 1 through 11 (of 11 total)
  • bumb

    Sorry for the bumb. I tried to delete it. Also was thinking maybe my post got missed

    Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for the delay and any inconvenience caused.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    We really look forward to helping you.

    Hey i started the troubleshooting with the plugin and went in to the troubleshooting mode and only activated Rank Math -plugin and that is enough to make the sitemaps not working.

    Im so lost how is that even possible

    Only twenty twenty one theme activated with rank math.

    Anas
    Rank Math business

    Hello.

    Can you please follow these steps?
    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hey! I have flushed the sitemap multiple times and excluded sitemaps from the caching plugin.

    Added the required info to sensitive data. Thank your for your time and help 🙂

    Hello,

    Thank you so much for sharing the login details.

    I conduct further troubleshooting on your website. Although I see the issue on your sitemap, I can’t find what’s causing it.

    Allow me to share this with our developers. We should get back to you shortly.

    Looking forward to helping you on this one.

    Hello,

    There was a poorly encoded character in the database for the site title and description that was causing this issue.

    We have fixed the encoding and the sitemap is now loading fine.

    Don’t hesitate to get in touch if you have any other questions.

    Hello! Oh wow good that it got solved out. Thank you so much for your time and help. Best support out there.

    Anas
    Rank Math business

    Hello,

    We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

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