Locked out my own ticket. Need this fixed NOW.

#373451
  • Resolved Bill Colleoni

    4 years ago

    Rank Math free

    When I click on my ticket…

    Support › Rank Math PRO/Business › No subscription after paypal purchase… need it NOWWWW =)

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    My Topic is on my paypal payment going through for RM Business but a 503 error occurred and I don’t actually have a subscription This is holding my team up. Please fix.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jaideep Asrani

    4 years ago

    Hello,

    Thanks for contacting us.

    You have opened the ticket in the PRO forum but since your subscription status is set as Free, you have been locked out from accessing it.

    We don’t see that transaction in our system so it might still be pending on PayPal.

    Could you please check the transaction details and see what is the transaction status which is mentioned at the very top:
    Transaction

    If that says anything other than complete then the payment is still pending and the subscriptions won’t be added until it’s processed.

    Looking forward to hearing back from you.

    Bill Colleoni

    4 years ago

    Rank Math free

    obviously i dont have that in the first place.

    Jaideep Asrani

    4 years ago

    Hello,

    Can you please check the transaction status in your PayPal account? It should be there in your PayPal account’s Activities page: https://www.paypal.com/myaccount/activities/

    Please share the status so we can check this with our payment provider.

    Looking forward to helping you.

    RankBot

    3 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Locked out my own ticket. Need this fixed NOW.’ is closed to new replies.