How to stop the RankMath upgrade ad from appearing on my site’s frontend

#373429
  • Resolved Jeremy
    Rank Math free

    Every time I visit my site now, a RankMath banner appears offering me the upgrade to pro. This is a distracting annoyance that I would like to disable, but I cannot find how to disable it in the settings. Please help me to disable this banner. A screenshot of the banner I am talking about is attached (set to auto delete after 2 weeks).

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please go to Rank Math > General settings > Analytics and disable the Frontend Stats Bar option.

    Hope that helps.

    Thank you.

    Jeremy
    Rank Math free

    I was already aware of that option. The reason I reported the problem is that I had already deactivated that setting, but the banner persisted to show every time I loaded my site.

    However, at this time, I am no longer seeing it. I was doing unrelated work on my website today and discovered that having my Nexcess CDN activated in the WP Rocket settings was causing numerous errors including, evidently, blocking jQuery.

    Could it be that blocked jQuery was causing the banner to continue to show even though I had that option off already?

    Hello.

    At the moment, we can’t replicate the issue you are experiencing from our end so we can’t really tell what’s causing the issue. It could be just a temporary caching issue.

    With that said, please do let us know if the issue occurs again so we can help you resolve it permanently.

    In the meantime, please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘How to stop the RankMath upgrade ad from appearing on my site’s frontend’ is closed to new replies.