setting on modules not allowed access to websites. Block editor not responding

#370284
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  • Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting the support and we regret the inconvenience caused.

    Could you confirm which module you’ve enabled?

    If the admin area of the website is not accessible, please open the website’s directory via FTP/cPanel and under /wp-content/plugins/ directory, rename the seo-by-rank-math directory and see if you’re able to access the admin area.

    If that’s not the case and the admin area is accessible but the block editor is not responding, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know how that goes.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘setting on modules not allowed access to websites. Block editor not responding’ is closed to new replies.