corrupted table

#369758
  • Hello,

    Lately we are having a lot of cases where our clients end up dealing with corrupted tables in rank_math and the case is always the rank_math_analytics_gsc one. Please check out our following query which might help you. Is this something known to you? Please let us know for anything you might need.

    Thanks in advance,
    Michael

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math support, and sorry for the unexpected delays and any inconvenience that might have been caused due to that.

    Can you please head over to your WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard, and paste it here so we can further analyze the issue.

    Looking forward to helping you with this one.

    Hello again,

    I attach to you the system information from one corrupted table of our clients:

    ### rank-math ###
    
    version: 1.0.87
    database_version: 1
    plugin_plan: Free
    active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, role-manager, redirections, 404-monitor, content-ai, instant-indexing
    refresh_token: Token exists
    permissions: 
    	Search Console: Given
    rank_math_404_logs: 32 KB
    rank_math_redirections: 32 KB
    rank_math_redirections_cache: 32 KB
    rank_math_internal_links: 176 KB
    rank_math_internal_meta: 16 KB
    rank_math_analytics_gsc: 61 MB
    rank_math_analytics_objects: 144 KB
    rank_math_analytics_inspections: 208 KB
    
    ### wp-core ###
    
    version: 5.9.3
    site_language: en_US
    user_language: en_US
    timezone: +07:00
    permalink: /%category%/%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 0
    default_comment_status: open
    environment_type: production
    user_count: 6
    dotorg_communication: true
    
    ### wp-dropins (1) ###
    
    advanced-cache.php: true
    
    ### wp-active-theme ###
    
    name: Astra Child (astra-child)
    version: 1.0.0
    author: Brainstorm Force
    author_website: http://wpastra.com/about/
    parent_theme: Astra (astra)
    theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, editor-color-palette, widgets, menus
    theme_path: /www/xxx/public/wp-content/themes/astra-child
    auto_update: Disabled
    
    ### wp-parent-theme ###
    
    name: Astra (astra)
    version: 3.7.7 (latest version: 3.7.10)
    author: Brainstorm Force
    author_website: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    theme_path: /www/xxx/public/wp-content/themes/astra
    auto_update: Disabled
    
    ### wp-mu-plugins (2) ###
    
    Health Check Troubleshooting Mode: author: (undefined), version: 1.7.2
    Kinsta Must-use Plugins: version: 2.3.4, author: Kinsta Team
    
    ### wp-plugins-active (24) ###
    
    Akismet Anti-Spam: version: 4.2.2, author: Automattic (latest version: 4.2.3), Auto-updates disabled
    Astra Pro: version: 3.6.5, author: Brainstorm Force, Auto-updates disabled
    Contact Form 7: version: 5.5.6, author: Takayuki Miyoshi, Auto-updates disabled
    Contact Form 7 Signature Addon: version: 4.2.2, author: Breizhtorm, Auto-updates disabled
    Contact Form CFDB7: version: 1.2.6.4, author: Arshid, Auto-updates disabled
    Cookie Notice & Compliance for GDPR / CCPA: version: 2.2.3, author: Hu-manity.co, Auto-updates disabled
    Elementor: version: 3.5.6, author: Elementor.com (latest version: 3.6.5), Auto-updates disabled
    Elementor Pro: version: 3.6.2, author: Elementor.com, Auto-updates disabled
    Essential Addons for Elementor: version: 5.0.13, author: WPDeveloper (latest version: 5.1.1), Auto-updates disabled
    Google Tag Manager for WordPress: version: 1.15, author: Thomas Geiger, Auto-updates disabled
    Health Check & Troubleshooting: version: 1.4.5, author: The WordPress.org community, Auto-updates disabled
    Popup Maker: version: 1.16.7, author: Popup Maker, Auto-updates disabled
    Popup Maker - Advanced Theme Builder: version: 1.2.0, author: Popup Maker, Auto-updates disabled
    Popup Maker - Popup Analytics: version: 1.1.13, author: WP Popup Maker, Auto-updates disabled
    Popup Maker - Scroll Triggered Popups: version: 1.3.2, author: WP Popup Maker, Auto-updates disabled
    Quiz Maker: version: 6.3.2.2, author: Quiz Maker team (latest version: 6.3.2.6), Auto-updates disabled
    Rank Math SEO: version: 1.0.87, author: Rank Math, Auto-updates disabled
    Sassy Social Share: version: 3.3.40, author: Team Heateor, Auto-updates disabled
    Search Exclude: version: 1.2.6, author: Roman Pronskiy, Auto-updates disabled
    Site Health Tool Manager: version: 1.1, author: William Earnhardt, Auto-updates disabled
    Smush: version: 3.9.5, author: WPMU DEV (latest version: 3.9.8), Auto-updates disabled
    Split Test For Elementor: version: 1.5.1, author: Rocket Elements, Auto-updates disabled
    Tracking Script Manager: version: 2.0.7, author: Red8 Interactive, Auto-updates disabled
    WP Rocket: version: 3.11.0.4, author: WP Media, Auto-updates disabled
    
    ### wp-server ###
    
    server_architecture: Linux 5.13.0-1023-gcp x86_64
    httpd_software: nginx/1.19.10
    php_version: 7.4.25 64bit
    php_sapi: fpm-fcgi
    max_input_variables: 10000
    time_limit: 300
    memory_limit: 256M
    max_input_time: 300
    upload_max_filesize: 128M
    php_post_max_size: 128M
    curl_version: 7.68.0 OpenSSL/1.1.1j
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 10.5.15-MariaDB-1:10.5.15+maria~focal
    client_version: mysqlnd 7.4.25
    max_allowed_packet: 33554432
    max_connections: 10
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /www/xxx/public/wp-content
    WP_PLUGIN_DIR: /www/xxx/public/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: true
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable

    We keep digging about this issue as it keeps affecting several of our client. We have not find out any root cause so far other than it seems that “special characters” are causing the corruption.

    One thing i noticed is all of the corruption issues in our clients started around 12-13 of March. Checking at your changelog of your plugin i see the following one that is pretty close to that date:

    v1.0.84 March 9, 2022
    Added: [HUGE!] Google URL Inspection API Integration in our Analytics Module, now you can see current Index Staus, Earned Rich Results, Errors & Warnings from Google directly in your WordPress backend!
    Improved: Keyword in URL test now detects the Focus Keyword in the parent page slug and domain name
    Improved: Made several code improvements
    Fixed: 404 Monitor was not working on the Full Site Editing sites
    Fixed: Thumbnail Overlay option was not working on some setups
    Fixed: SEO data was not updating in the Divi Page Builder’s editor on the sub-folder installation
    Fixed: SERP Preview was showing text from the commented code
    Fixed: The startDate field in Event schema was not accepting the variables
    Fixed: Content AI style on RTL sites

    Can you please check with your devs if with the changed that happened at that date, it was somehow affected either the structure of the wp_rank_math_analytics_gsc table or the indexes relating to it?

    Prabhat
    Rank Math agency

    Hello,

    Can you please share the full error log with us?

    Having an error log will help us determine what is causing the fatal error on your website.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    We’re looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘corrupted table’ is closed to new replies.