Analytics issues

#368821
  • Resolved Audrey Hoffman
    Rank Math pro

    Hello, I have several sites that are now connected to rankmath (I love it and have eliminated 3 other plugins as a result of using it!) However I have a client that has several restaurants and as all the other sites that I have connected have displayed analytics without issue, I have a feeling that something about the way this account is set up is the problem. Every other site I have uses it’s own account for analytics, however the sites with issues have the overall company’s account, and then individual properties for each restaurant. The don’t appear to be set up differently in any other way to all of my other sites, but rankmath isn’t pulling the analytics in from these sites (data is still being collected as I can see it in GA. They were set up many years ago and are not using GA4. Although I have set up many GA accounts successfully, I am by no means GA expert and given that all of my other sites work, I don’t really have any idea where to look/start to troubleshoot this. If you have any insight and/or you need me to provide any other info, please let me know. I will attach a screenshot of the account below to show what I mean, however I haven’t included specific settings as I don’t know what you might be looking for. THANK YOU!

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  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    In your client’s account, can you please ensure that the domain added to the Google Search Console matches the current domain you have? This includes if the domain has www or non-www.

    Then, please reconnect your Google service once again but this time, confirm if you have also checked all the extra checkboxes to approve the rest of the permissions Rank Math might be needing. Please see the screenshot below for reference:

    access

    Looking forward to helping you on this one. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Analytics issues’ is closed to new replies.