Hello,
Thank you for contacting the support and we regret the inconvenience caused.
We’ve replied to your email regarding the matter.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I logged into your website via WordPress and cPanel and was able to replicate the issue. I renamed Rank Math’s directory under “/wp-content/plugins” and the admin area of the website was then accessible.
However, I noticed that you had multiple SEO plugins active namely, Rank Math, AIO SEO, and The SEO Framework. It is not recommended to use multiple SEO plugins at the same time as they can result in conflicts and even do more harm than good to the website’s SEO.
I deactivated AIO SEO and The SEO Framework and then activated Rank Math, and the issue was fixed. Please have a look at the screencast in the sensitive data section of this ticket for a quick reference.
Currently, only out of the above SEO plugins, only Rank Math is active on the website.
Hope this helps.
Thank you.
Thank you for resolving the issues. I will have a look and will let you know if there is any problem!
Hello,
Sure, let us know how this goes.
Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
