credits don’t show up

#368300
Viewing 1 replies (of 1 total)
  • Reinelle

    2 years, 9 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please confirm if you have used the same email address from your Rank Math account upon purchasing the credits?

    If so, please head over to your Rank Math account here:
    https://rankmath.com/my-account/websites/

    Then check if you are able to see your remaining credits as shown in this screenshot:
    credits

    If you still have credits remaining, please head over to your website’s dashboard > Rank Math > Dashboard > Help and on this page, please disconnect and reconnect your Rank Math account.

    Then please update to the latest version of the Rank Math plugin and you should see this option to refresh the credits

    refresh

    Let us know how this goes.

    Thank you.

    RankBot

    2 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘credits don’t show up’ is closed to new replies.