Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Did you use Content AI credits on any website currently connected to your account with a different account before?
If you have done so, the quota would overlap the current one and deduct from the purchased credits.
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
