Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We don’t have the email you shared registered on our system but we do have an account name that could be related to that but no longer has a PRO subscription as it was canceled recently.
In order for us to verify that you are the owner of that other account could you please let us know if you have any other email addresses or when the purchase for the PRO was made?
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
